At 396jl, your personal data is handled with care. This policy explains what information we collect, why we collect it, how it is used, and what rights you have as a registered player in the Philippines.
396jl operates an online gaming and sports betting platform accessible at 396jl.vu and through the 396jl mobile app. This Privacy Policy explains how 396jl collects, uses, stores, and protects the personal information of players who register and use the platform.
This policy applies to all personal data collected in connection with your use of 396jl, including information provided during account registration, identity verification (KYC), deposits and withdrawals, gameplay activity, and communications with our support team.
By registering an account on 396jl, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your personal information as described here. If you do not agree, you should not register or continue using the platform.
We collect personal information through different touchpoints across the platform. The categories of data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number | Account sign-up |
| Identity Verification | Government-issued ID, proof of address, selfie verification | KYC process before first withdrawal |
| Financial Data | Payment method details, deposit and withdrawal history, account balance | Deposits, withdrawals, account activity |
| Usage Data | Games played, bets placed, session duration, platform features accessed | Ongoing platform use |
| Device & Technical Data | IP address, device type, browser, operating system, app version | Platform access via web or app |
| Communications | Support messages, chat transcripts, email correspondence | When you contact support |
We collect only what is reasonably necessary for the purposes described in this policy. We do not purchase or acquire personal data from third-party data brokers.
We use the personal data we collect for the following purposes:
396jl does not sell, rent, or trade your personal information. There are, however, specific situations where your data is shared with trusted parties to operate the platform:
Any third party that receives your data in connection with operating 396jl is required to handle it securely and use it only for the specific purpose for which it was shared.
We retain your personal data for as long as your account is active and for a reasonable period thereafter, in line with our operational and compliance obligations.
Once the applicable retention period has passed and there is no ongoing legal or compliance reason to keep your data, it is securely deleted or anonymised.
We take data security seriously. 396jl applies technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.
Your account security is a shared responsibility. Never share your password or OTP with anyone — including people claiming to be 396jl staff. Our team will never ask for your password. If you suspect unauthorised access, contact support immediately.
396jl uses cookies and similar technologies on the website and mobile app to make the platform work properly and to understand how it is being used.
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Analytics and functional cookies can generally be disabled without affecting core gameplay access.
As a registered player, you have the following rights in relation to the personal data 396jl holds about you. To exercise any of these rights, contact the 396jl support team through your account.
396jl is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. The minimum age requirement is enforced at registration and through KYC identity verification.
If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take prompt steps to close the associated account and delete the data, in line with our Responsible Gaming commitments.
If you are a parent or guardian and believe a minor may have registered using your details or device, please contact support immediately so we can assist.
396jl may update this Privacy Policy from time to time as the platform evolves or as applicable regulations change. When material changes are made, registered players will be notified through the platform — via in-app notification or email to your registered address — before the changes take effect.
The date at the top of this page indicates when the policy was last reviewed. We recommend checking back periodically, especially if you have not logged in for an extended period. Your continued use of 396jl after any update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the 396jl support team.
You can reach us through the in-platform support chat available when logged in to your account, or by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
The principles we follow when managing your personal data on the platform.
Every connection between your device and 396jl is protected by SSL/TLS encryption — on the website and in the mobile app. Your login credentials, personal data, and payment details are always transmitted securely.
Identity verification isn't just a compliance step — it ensures your winnings go to you and no one else. KYC protects your account from being exploited, and your documents are handled by verified partners under strict data agreements.
Your personal information is never sold to third-party advertisers or data brokers. We collect what we need to operate the platform, and we use it only for that purpose — nothing more.
Your 396jl account is secured with OTP verification via your registered Philippine mobile number. This adds a layer of authentication that protects you even if your password is compromised.
Access, correct, or request deletion of your data through the support team. You're also in control of marketing communication preferences — opt out any time through your account notification settings.
We keep your data only for as long as needed to operate your account and meet legal obligations. Once those obligations are met, data is securely deleted or anonymised — not held indefinitely.